NeoComputers has ceased trading in PC components. For warranty support the quickest and most efficeint route is to contact the manufacturer directly. We can still assist however turnaround times may be extended, Send your support enquiries to: customerservice@neocomputers.co.uk

Privacy Policy

🔐 NeoComputers Privacy Policy

Last Updates 12/10/2025

This Privacy Policy describes how NeoComputers LTD collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

🔎 1. Information We Collect

We may collect the following types of information:

  • Personal details: Name, email address, phone number, billing and shipping address.

  • Order information: Payment details, order history, and delivery preferences.

  • Technical information: IP address, browser type, and device information.

  • Communication data: Emails, messages, and correspondence with our support team.

🧾 2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Provide customer support and warranty assistance.

  • Send order updates, invoices, and delivery notifications.

  • Improve our website, products, and customer experience.

  • Comply with legal and tax obligations.

We do not sell or share your personal data with third parties for marketing purposes.

🛒 3. Payment Processing

Payments are securely processed through Card Saver via DNA Payments and Stripe using encrypted SSL technology.
We do not store or have access to your full credit card details.

🚚 4. Sharing with Third Parties

We only share data where necessary to fulfil your order:

  • Couriers (e.g. DPD, Royal Mail) for delivery updates.

  • Payment processors for completing transactions.

  • Manufacturers or suppliers for warranty or RMA claims.

All partners are GDPR compliant and handle your data securely.

📁 5. Data Retention

We retain your order and account data for up to 6 years for accounting and legal purposes, after which it is securely deleted or anonymised.

🔒 6. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for marketing communications.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@neocomputers.co.uk.

🍪 7. Cookies

Our website uses cookies to:

  • Enable secure login and checkout functionality.

  • Analyse site performance and improve usability.

  • Remember your cart and preferences.

You can manage cookie preferences in your browser settings. For more details, please see our Cookie Policy.

🏢 8. Data Controller Contact

NeoComputers LTD
Unit 13–14 Concord House, Speculation Place, Washington, NE37 2AS
📧 info@neocomputers.co.uk
📞 0330 001 0518